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Q: What should I do when I receive a replacement card?Ī: When a PNC card enrolled in a mobile wallet expires or is replaced due to loss, theft, fraud or card upgrade, PNC will automatically update your card information in the mobile wallet within two (2) business days from when your replacement card is activated. Q: Will I continue to earn points when I use my mobile wallet?Ī: If you are in a rewards program, you will continue to earn rewards or points for purchases made using your physical card or through your card in a mobile wallet. LG Pay and Samsung Pay can also be used at merchants with traditional magnetic stripe card readers.
For specific information related to your mobile wallet, refer to the wallet's website.Ī: PNC customers can use their mobile wallet at merchants accepting contactless payments. Q: How do I remove a card from my mobile wallet?Ī: To remove a card from a mobile wallet, simply select the card in the wallet app and select the option to remove the card.
The image you see in your mobile wallet may not be an exact copy of your PNC card. Q: Why does my card image in my digital wallet look different from my physical card?Ī: The card image in your mobile wallet is a digital representation of your physical PNC card. You will need to set up the mobile wallet again and add your cards to the new device. Q: What happens if I replace, update or lose my mobile or wearable device?Ī: If you replace or update your mobile device, your PNC card(s) enrolled in a mobile wallet will not automatically transfer to your new device. This steps allows PNC to confirm your identity and protect your personal information. Q: Do I need to verify my card with PNC when I add it to my digital wallet?Ī: For security purposes, we may ask you to use the PNC Mobile app or call PNC to verify your card when adding it to a mobile wallet.
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When you make a purchase, a digital account number along with a dynamic, transaction specific code is used to process your payment. Q: How do mobile wallets keep my card information protected?Ī: Your card information is never stored on the physical device or shared with the merchant when you shop. For specific information on using your mobile wallet, refer to the wallet's website. A confirmation message on the payment terminal will let you know your purchase was successful. Hold the device near the contactless payment terminal. Q: Which PNC cards are eligible for mobile wallets?Ī: PNC customers can add PNC Visa ™ consumer and small business debit and credit cards to supported mobile wallets.Ī: Engage the mobile wallet of choice on your mobile device. Check balance, make one-time bill payments, transfer funds, and locate the nearest branch or ATM and more.Ī: Yes, PNC currently supports PNC Pay, Apple Pay, Fitbit Pay, Garmin Pay, Google Pay, LG Pay, and Samsung Pay. Enjoy many of the time saving features, for free. Mobile Web: Visit on your mobile device to view a mobile optimized version of Online Banking.Text Message Banking: Provides the ability to send certain text message commands to PNCBNK (762265) to obtain account balances or view account activity history.This service takes the email alerts currently available through Online Banking and converts them to a text message version so that you can receive alerts while on the go. Text Message Alerts: Enables you to have your PNC Online Banking email alerts delivered to your mobile device as a text message.The PNC Mobile App enables you to enjoy many of the time saving features available through Online Banking today, including: view account balances, pay bills, transfer funds, locate the nearest branch or ATM, view PNC Rewards and deposit checks (iOS and Android™ only).
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The Mobile Banking Apps support Android and iOS devices.
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